Returns & Exchanges

We want you to be completely satisfied with your HydroPeptide purchase. If for any reason you are not happy with your results, we offer a 30-day return policy for products purchased directly through our website.

Return Process

• 1.
  Initiate Your Request

  Contact our customer experience team within 30 days of your purchase date to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the RMA number is clearly written on the outside of the box or included on the packing slip.

• 3.
  Ship the Product

  Send your return back to our fulfillment center using a trackable shipping method to ensure your package arrives safely and is processed promptly.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a refund to your original payment method within 7-10 business days, excluding shipping costs.